National Home Delivery for Online Furniture Retailer

Client: North American eCommerce Furniture Brand

Services Provided: White-glove last-mile delivery, in-home assembly, returns management

Challenges Faced: Large and bulky shipments, high rate of delivery damages, complex appointment scheduling

Solutions Provided:

• • Deployed trained two-person delivery crews for high-value items
  • Integrated scheduling platform allowing customers to choose delivery windows
  • Developed in-house claims system to manage damage resolutions quickly

Results:

• • 98.9% on-time delivery rate
  • 35% reduction in product damage claims
  • 4.8/5 average customer satisfaction score